DOMESTIC SHIPPING & TAXES
Louelle LLC is a US Company
Orders placed Monday through Friday EST (excluding U.S. federal holidays) will be processed and shipped the same or following business day and, pending credit card verification. Orders placed on non-business days will be processed the following business day and will be shipped, pending credit card verification, within one business of the day of processing.
Your order will be shipped via USPS or UPS within the United States free of charge. If you are in the United States, it will take 2-7 business days. If you are outside the US.
Please make sure your order is shipping to a secure location, as Louelle. is not responsible for the package once it leaves our hands. Lost or damaged packages must be reported to whichever carrier handled the delivery.
If you have not received your order within the days specified please contact firstname.lastname@example.org There can be the occasional customs or courier delay, which may affect your delivery timeframe.
INTERNATIONAL SHIPPING & TAXES
Australian orders ship via the selected service at checkout. It will take approximately 2-4 weeks. All applicable duties, tariffs, and customs fees are the responsibility of the customer and can be paid at check out if the customer desires.
All other international orders will be shipped via a method and speed of the customers choice at checkout and are charged at checkout.
If you have not received your order within the days specified please contact email@example.com. There can be the occasional customs or courier delay, which may affect your delivery timeframe.
Once your order has left our our showroom, you will receive a shipping notification email with tracking details. Please use a residential or business address for shipping, please note we do not accept any PO Box addresses.
Unfortunately you may only ship to one address per order. If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address. Please contact firstname.lastname@example.org for assistance.
EXCHANGES & RETURNS
We accept returns and exchanges on unworn, undamaged items that have the tags still on within 14 days of postmark for US and international customers.
Any shipping charges will not be returned. In order to return an item, you must first email us email@example.com your order number and we will process.
All sale items are FINAL SALE.