Hooded towel and bunny

DOMESTIC SHIPPING & TAXES

Louelle LLC is a US Company

Orders placed Monday through Friday EST (excluding U.S. federal holidays) will be processed and shipped the same or following business day and, pending credit card verification. Orders placed on non-business days will be processed the following business day and will be shipped, pending credit card verification, within one business of the day of processing.

Your order will be shipped via USPS or UPS within the United States free of charge. If you are in the United States, it will take 2-7 business days. If you are outside the US.

Please make sure your order is shipping to a secure location, as Louelle. is not responsible for the package once it leaves our hands. Lost or damaged packages must be reported to whichever carrier handled the delivery.

If you have not received your order within the days specified please contact info@louelle.co There can be the occasional customs or courier delay, which may affect your delivery timeframe.

INTERNATIONAL SHIPPING & TAXES

Australian orders ship via the selected service at checkout. It will take approximately 2-4 weeks. All applicable duties, tariffs, and customs fees are the responsibility of the customer and can be paid at check out if the customer desires.

All other international orders will be shipped via a method and speed of the customers choice at checkout and are charged at checkout.

If you have not received your order within the days specified please contact info@louelle.co. There can be the occasional customs or courier delay, which may affect your delivery timeframe.

IMPORTANT INFORMATION

Once your order has left our our showroom, you will receive a shipping notification email with tracking details. Please use a residential or business address for shipping, please note we do not accept any PO Box addresses.

Unfortunately you may only ship to one address per order. If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address. Please contact info@louelle.co for assistance.

All sale items are FINAL SALE.

EXCHANGES  & RETURNS 

We accept returns and exchanges on unworn, undamaged items that have the tags still on within 14 days of postmark for US and international customers.

Any shipping charges will not be returned. In order to return an item, you must first email us info@louelle.co your order number and we will process.

Please note that refunds are not offered on sale items or items purchased using a discount code as part of a sale promotion, all discounted items are considered final sale. 

International customers are responsible for the cost of return shipping.

Returned merchandise must be in original condition, with all tags and hygiene seals still attached. Garments must not have been worn or washed. 

• Complete the Returns Form that was included with your delivery – ensure you complete all sections of the form.

• Please package the garments up with the completed Returns Form and post (within 14 days of the original delivery date) to:

Upon receipt of your returned merchandise, they will be checked over prior to receiving approval for a refund. Once approved, your return will be processed.

Refunds will be processed within 3-5 days of receiving the returned garments. Shipping costs will not be refunded.  

Exchanges are not available to International customers, if you wish to exchange please request an RGA to return your item(s) for a refund and place a new order.

All sale items are FINAL SALE.